Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last updated: February 2026
1. Introduction
RevivePro ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our website and services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our website or services.
2. Information We Collect
2.1 Personal Information You Provide
We collect personal information that you voluntarily provide to us when you request a quote through our calculator or contact forms, book an appointment for cleaning or restoration services, contact us via phone or email, or subscribe to our newsletter or marketing communications.
The personal information we collect may include contact information (name, email address, phone number, postal address), service details (property address, service type requested, room dimensions, special requirements), booking information (preferred appointment dates and times, service preferences), and billing address for payment processing.
2.2 Information Automatically Collected
When you visit our website, we automatically collect certain information about your device and browsing behavior, including device information (IP address, browser type, operating system, device type), usage data (pages visited, time spent on pages, links clicked, referral sources), and approximate geographic location based on IP address.
2.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. See Section 4 for detailed information about our cookie usage.
3. How We Use Your Information
We use the information we collect to process and respond to your quote requests and inquiries, schedule and manage cleaning and restoration appointments, communicate with you about your bookings and services, and provide customer support.
We also use your information to improve our website functionality and user experience, analyze website traffic and user behavior to optimize our services, conduct market research and business analytics, and maintain security and prevent fraud.
With your consent, we may send you promotional materials, special offers, and service updates, personalize your experience and show relevant content, and conduct customer satisfaction surveys. We also use your information to comply with legal obligations and regulatory requirements, protect our legal rights, and respond to legal requests from authorities.
4. Cookies and Tracking Technologies
4.1 What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us recognize your browser and remember your preferences.
4.2 Types of Cookies We Use
Essential Cookies (Required)
These cookies are necessary for the website to function properly. They enable basic features like page navigation and access to secure areas. The website cannot function properly without these cookies.
Analytics Cookies (Optional - Requires Consent)
We use Google Analytics 4 to understand how visitors interact with our website. These cookies collect information such as pages visited and time spent on each page, traffic sources (how you found our website), device and browser information, geographic location (city/region level), and user interactions (button clicks, form submissions).
Google Analytics Measurement ID: G-7SHM5FRR3T
4.3 Managing Your Cookie Preferences
When you first visit our website, you'll see a cookie consent banner asking for your permission to use analytics cookies. You can accept all cookies to allow Google Analytics tracking, or decline to use only essential cookies with analytics tracking disabled.
You can change your cookie preferences at any time by clearing your browser's localStorage and refreshing the page to see the consent banner again. Most web browsers allow you to control cookies through their settings. However, blocking all cookies may affect your ability to use certain features of our website.
4.4 Third-Party Cookies
We use Google Analytics, a third-party service provided by Google LLC. Google Analytics uses cookies to help us analyze how users interact with our website. The information generated by the cookie about your use of the website is transmitted to and stored by Google. For more information on how Google uses data, visit Google's Privacy Policy.
5. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only with trusted third-party service providers who assist us in operating our website and delivering our services (including website hosting, cloud storage, email services, analytics providers, and payment processors), when required by law or in response to valid requests by public authorities, or if we are involved in a merger, acquisition, or sale of assets.
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit using SSL/TLS protocols, secure storage of data on protected servers, regular security assessments and updates, and access controls limiting who can view your information.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Quote requests are retained for 2 years, booking records for 7 years for accounting and legal purposes, marketing communications until you unsubscribe or request deletion, and website analytics data for 26 months by default.
8. Your Rights Under GDPR
If you are a resident of the European Economic Area (EEA) or the United Kingdom, you have certain data protection rights under the General Data Protection Regulation (GDPR):
Right to Access
You have the right to request a copy of the personal information we hold about you.
Right to Rectification
You have the right to request that we correct any inaccurate or incomplete personal information.
Right to Erasure ("Right to be Forgotten")
You have the right to request that we delete your personal information, subject to certain legal exceptions.
Right to Restrict Processing
You have the right to request that we limit how we use your personal information.
Right to Data Portability
You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
Right to Object
You have the right to object to our processing of your personal information for direct marketing purposes or based on legitimate interests.
Right to Withdraw Consent
Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact information provided in Section 11.
9. Children's Privacy
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically. If we make material changes, we will notify you by email (if you have provided your email address) or by posting a prominent notice on our website.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We will respond to your inquiry within 30 days as required by GDPR.
12. Complaints
If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the relevant supervisory authority:
Information Commissioner's Office (ICO)
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
United Kingdom
Website: ico.org.uk