Terms of Service

RevivePro provides professional cleaning and restoration services including but not limited to:

• Residential and commercial carpet cleaning
• Upholstery and rug cleaning
• Stair carpet cleaning
• Fire and smoke damage restoration
• Flood and water damage restoration
• Stain removal services

All services are subject to availability and may vary based on location, property condition, and specific customer requirements.

2.1 Booking Process: Appointments can be made through our website booking system, by telephone, or by email. All bookings are subject to confirmation by RevivePro.

2.2 Cancellations: Customers may cancel or reschedule appointments up to 24 hours before the scheduled service time without penalty. Cancellations made less than 24 hours in advance may incur a cancellation fee of up to 50% of the quoted service cost.

2.3 Access Requirements: Customers must ensure access to the property at the agreed appointment time. If access is not provided and we are unable to complete the service, a call-out fee may be charged.

2.4 Emergency Services: Emergency restoration services (fire, flood, water damage) are available 24/7 and may be subject to additional call-out charges depending on the time and urgency of the request.

3.1 Quotes: All quotes provided are estimates based on the information supplied by the customer. Final pricing may vary if the actual condition or size of the area differs from what was initially described.

3.2 Payment Terms: Payment is due upon completion of services unless alternative arrangements have been agreed in writing. We accept cash, bank transfer, and major credit/debit cards.

3.3 Additional Charges: Additional charges may apply for services beyond the original scope, including but not limited to heavily soiled areas, pet stain treatment, or furniture moving requirements not disclosed at the time of booking.

3.4 VAT: All prices are inclusive of VAT at the current rate unless otherwise stated.

Customers are responsible for:

• Providing accurate information about the property and areas to be cleaned
• Removing fragile items, valuables, and personal belongings from the work area
• Securing pets during the service visit
• Ensuring adequate ventilation and heating as required for drying
• Disclosing any known hazards, damage, or special conditions (e.g., asbestos, mold, previous water damage)
• Providing safe working conditions for our technicians

RevivePro is not responsible for damage to items not removed from the work area or for pre-existing damage not disclosed prior to service.

5.1 Service Guarantee: We guarantee our workmanship and will re-clean any areas that do not meet our quality standards free of charge if reported within 7 days of service completion.

5.2 Limitations: Our guarantee does not cover:

• Stains or damage that were disclosed as permanent or beyond cleaning capability
• New stains or damage occurring after service completion
• Natural wear and tear, fading, or deterioration of materials
• Damage caused by customer actions or failure to follow aftercare instructions
• Issues arising from pre-existing damage not disclosed prior to service

5.3 Restoration Services: Fire, flood, and water damage restoration services are performed to industry best practices, but we cannot guarantee complete restoration to pre-damage condition in all cases.

6.1 Insurance Coverage: RevivePro maintains public liability insurance and employer's liability insurance as required by UK law.

6.2 Limitation of Liability: Our liability for any claim arising from our services is limited to the cost of the service provided. We are not liable for indirect, consequential, or special damages including but not limited to loss of income, loss of business, or inconvenience.

6.3 Claims Process: Any claims for damage must be reported in writing within 48 hours of service completion. Claims will be investigated, and if found valid, will be resolved through repair, re-cleaning, or compensation up to the service cost.

6.4 Customer Insurance: For restoration services following fire or flood damage, customers are advised to contact their insurance provider. We can work directly with insurance companies and provide necessary documentation.

RevivePro is committed to maintaining high health and safety standards. We use professional-grade cleaning solutions that are safe for use in residential and commercial properties when applied correctly.

Customers with specific health concerns, allergies, or sensitivities should inform us prior to service so that appropriate products and methods can be used.

After carpet cleaning, surfaces may be damp and slippery. Customers should exercise caution and keep children and pets away from treated areas until fully dry (typically 4-6 hours, depending on conditions).

All content on the RevivePro website, including text, images, logos, and graphics, is the property of RevivePro or its content suppliers and is protected by UK and international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from any content on our website without prior written permission.

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information in accordance with UK GDPR and Data Protection Act 2018.

Please review our Privacy Policy for detailed information about our data practices.

10.1 Complaints Procedure: If you are dissatisfied with our service, please contact us immediately. We will investigate all complaints promptly and work to resolve issues to your satisfaction.

10.2 Governing Law: These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

10.3 Alternative Dispute Resolution: If we are unable to resolve a dispute through direct negotiation, both parties agree to consider mediation before pursuing legal action.

RevivePro reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

We recommend reviewing these Terms periodically to stay informed of any updates.

If any provision of these Terms is found to be invalid or unenforceable by a court of law, the remaining provisions will continue in full force and effect.